Custom Label FAQs
What are 19 Crimes Custom Labels?
The 19 Crimes Custom Label program allows consumers to order free personalized label stickers for 19 Crimes bottles year-round, as a part of the Infamous Insiders loyalty program.
Our personalized labels are ONLY available for the standard 19 Crimes Classic Wines: Cabernet Sauvignon, Hard Chard, Red Blend, Uprising, Pinot Noir, Banished, Shiraz, Sauv Block.
How do I get custom labels?
Custom labels are only available to Infamous Insiders members. Upon signup, you will automatically receive points in your Infamous Insiders account that can be redeemed for 2 FREE custom labels. After you have fully redeemed those free labels, additional custom labels can be redeemed after earning 250 points. There are many ways to earn points. Check out the Infamous Insiders Loyalty page to learn about how to earn points.
Can I purchase bulk custom labels for an event?
If you are looking for bulk custom labels, please submit details via email to 19crimes@19crimes.com. We cannot guarantee bulk orders will be fulfilled, but can produce on a case-by-case basis.
Can I modify or cancel my order after it’s been placed?
No changes can be made to the customization or to the delivery address once submitted. Please contact 19crimes@19crimes.com for further assistance.
How can I check the status of my order?
Custom label submissions are processed each Monday at 9AM Eastern Standard Time. They are usually mailed out within 8 business days. Orders are mailed via First Class USPS Standard mail from Michigan, USA. At this time we do not provide tracking information.
Delivery times will vary depending on your delivery location. Labels should arrive within 1-5 business days of the mail date, though shipping times may be affected by weather conditions, high volume, or other unforeseen circumstances.
Label orders that do not comply with Terms & Conditions will be rejected. Rejected labels will need to be resubmitted and could be delayed.
What are the Terms & Conditions of the custom label program?
By purchasing the 19 Crimes Custom Label, I certify that (a) I own the photo uploaded and (b) the photo contains no nudity, violence, illicit behavior, or other inappropriate content. (2) I understand and acknowledge that 19 Crimes reserves the right to reject a Label purchase if a photo violates any of these requirements. (3) I further certify that I am of legal drinking age and that the Label is for personal use only. (4) I understand and acknowledge that creation of the Label does not transfer or assign any rights in 19 Crimes trademarks to me.
Do you ship to PO Boxes?
Yes, we can mail to PO Boxes.
Can I ship a custom label item outside of the US?
Our custom labels can be shipped to residents in the USA or Canada. Unfortunately no other countries at this time.
What if my package is delayed or lost?
If your order hasn’t arrived within 3 weeks of label submission, please contact our support team at 19crimes@19crimes.com.
How much is shipping for custom labels?
Shipping via USPS is free.
Why was my custom label rejected?
Some reasons that labels are rejected is because they contain images of minors (under the legal drinking age) or trademarked brands. Additional label guidelines and requirements can be found in our Terms & Conditions. For additional assistance, please contact 19crimes@19crimes.com for support.
Can I print my label at home?
Our labels are printed on a custom stock that is designed to match our standard labels. To maintain brand standards and consistency, we are not able to send labels via email for at-home label printing.
There is an issue with my custom label
We apologize for the inconvenience. Please contact 19crimes@19crimes.com for assistance.
Is a bottle of wine included with the ordering of a label?
No, label orders do not include a bottle of wine and the purchase of a bottle of wine is not required to order a label.
Do I have to be 21+ to order custom labels?
Yes. Guests who visit and shop from the 19 Crimes website must be 21+.
Can I get my order before Christmas 2026?
Yes, we recommend to submit your label request by Dec 6 to ensure it gets mailed by Dec 16. All orders are mailed via First Class USPS mail service. Exact delivery date is not guaranteed.