Extreme weather may delay shipments to some areas; we empathize with those affected and are monitoring closely.

Infamous Insiders FAQs

Trouble logging in?

Recent system updatesmayrequireyou to log into your Infamous Insiders account using the email address associated with your 19Crimes.com accountIf you have not had an Infamous Insiders account or 19Crimes.comaccount you can register by visiting this link:  https://19crimes.com/account/register 

Unable to participate due to their location / state of residence?

Depending on your state of residence you may be able to apply your points towards the purchase of products at 19Crimes.com. However, due to local laws and regulations some will not be able to do so.States whichcannotparticipate in the program at all are as follows:AL, CT, HI, IN, ME, NJ, NC, OH, OR, PA, SD, UT, VT, and WV 

When will the custom label maker beavailable?  

We are working on bringing this back as soon as possible. We don’t have an exact date of when the label maker will be back online. We will send an email to alert you if you are signed up to receive Infamous Insiders emails.

What about the branded merch?

Same as above, we're working on bringing this back as soon as possible.

Do you still offer gift cards for points?

Unfortunately, we are not offering gift cards at this current time.

Can I use my points on wine?

Depending on your state of residence you may be able to apply your points towards the purchase of products at 19Crimes.com. However, due to local laws and regulations some will not be able to do so. For more information on this please visit the Infamous Insiders Terms and Conditions by clicking the link below: https://19crimes.com/pages/insiders-terms-and-conditions

But, why cannot I apply enough points topurchase without having to be charged for wine?  

Due to local rules and regulations around alcohol points cannot be greater than the total amount of your transaction. Therefore, you can apply points to your purchase but will still be charged the remaining balance plus tax and shipping if applicable.

Can I use my points for purchase of 19 Crimes wines at retail stores?

No, at this time Infamous Insiders loyalty points can only be applied to purchases of wine through the 19Crimes.com website. Depending on yourstates laws and regulations you may not be able to applypoints to the purchase of wine. Please check the Infamous Insiders Terms and conditions at this link:https://19crimes.com/pages/insiders-terms-and-conditions 

Can I exchange my Infamous Insiders points for cash?  

No that is not an availableoption. Infamous Insiders points are not exchangeable for cash value.

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